Yeoman Refund and Replacement Policy

Yeoman is a neutral third-party platform that connects buyers with independent sellers, such as wholesalers and local businesses. Yeoman is not the seller of any product and never takes ownership or possession of products. Each seller is responsible for its own products, fulfillment, and refund and replacement decisions. We are here to make the process simple: you request help through Yeoman, and we work with the seller to get it resolved.

Returns are not accepted at this time. Please do not send products back to a seller or to Yeoman unless the seller has specifically asked you to. Instead, if there is a problem, you can request a refund and/or a replacement as described below. Because many products sold on Yeoman are food or other perishable goods, this lets sellers resolve problems quickly without shipping items back.

You can request a refund, a replacement, or both if:

• Damaged: the item arrived damaged, broken, crushed, leaking, or spoiled;
• Defective or unsafe: the item is defective, contaminated, past its expiration or “use by” date on arrival, or otherwise not fit to use;
• Wrong item: you received a different item, size, flavor, or quantity than you ordered;
• Missing: part of your order is missing;
• Not delivered: your order was not delivered, or was not ready for pickup, within a reasonable time after the estimated date; or
• Not as described: the item is materially different from its listing.

Examples of situations that usually do not qualify include changing your mind, ordering the wrong item yourself, providing an incorrect delivery address, being unavailable for a scheduled delivery or pickup, minor variations in natural products that are consistent with the listing, and problems caused by improper storage or handling after delivery.

You must notify us within 48 hours after delivery or pickup. For orders that were never delivered, you must notify us within 48 hours after the estimated delivery date. This window applies to all orders, including perishable items. Requests made after this time limit may still be considered by the seller, but are not guaranteed.

You can submit a request by:

• Main St GPT: chat with Main St GPT in the Yeoman app or website and tell it which order has a problem;
• By text: text us at +1 (832) 399-1571; or
• By email: contact help@yeoman.ai.

To help resolve your request quickly, please include:

• your order number (or the email or phone number used for the order);
• the item(s) affected and a short description of the problem;
• photos of the item, packaging, labels, and shipping box, where relevant; and
• whether you would prefer a refund or a replacement.

Please keep the item and its packaging until your request is resolved, in case the seller needs more information.

6.1 Seller review. We will respond to your request within 3 days. We send your request to the seller, who will review it and decide whether to offer a refund (full or partial), a replacement, or another resolution.

6.2 Yeoman’s role. Yeoman may help facilitate communication between you and the seller, ask either side for more information, and help mediate a resolution. If a seller does not respond, or if we believe a refund is appropriate (for example, when an order clearly was not delivered), Yeoman may, at its discretion, issue a refund through the payment system on the seller’s behalf. Any decision Yeoman makes is made as a neutral facilitator and does not make Yeoman the seller or responsible for the product.

6.3 Replacements. If the seller offers a replacement, it will send a new item at no additional cost to you, subject to availability. If a replacement is not available, the seller may offer a refund instead.

6.4 Outcome. We will let you know the outcome by email, text, or in the app.

For food and other perishable or temperature-sensitive items:

• Report problems quickly, ideally on the day of delivery and no later than 48 hours after delivery or pickup.
• Photos are especially important, including photos showing the condition of the item, packaging, and any temperature-control materials (such as ice packs).
• For your safety, do not eat or use any item you believe is spoiled, contaminated, or unsafe. Do not return it; dispose of it safely after taking photos unless the seller or Yeoman asks you to keep it.
• Store items as directed on delivery. Problems caused by delayed pickup from your doorstep or improper storage after delivery may not qualify.

For pickup orders, please check your items when you collect them and raise any problem with the seller right away, as well as through Yeoman. For orders delivered by the seller’s own drivers, the same process and time limits apply as for shipped orders.

Original payment method. Approved refunds are issued to the original payment method through Stripe, our payment processor. We cannot issue refunds in cash or to a different card or account.

Timing. Once a refund is issued, it usually appears within 5 to 10 business days, depending on your bank or card issuer.

What is refunded. A full refund includes the item price and applicable taxes, and, where the problem was the seller’s or carrier’s fault, the related shipping or delivery charges. Partial refunds may be offered for partial problems (for example, one missing item in a larger order).

We encourage you to contact us first so we can help resolve the issue quickly. If you file a chargeback or payment dispute with your bank or card issuer, the refund request process through Yeoman may be paused while the dispute is handled, and the card issuer’s decision will generally control. Filing a chargeback while also receiving a refund or replacement for the same issue, or filing chargebacks for orders that were received as described, may lead to account restrictions under our Terms of Service. Nothing in this Policy limits any rights you have with your card issuer or under applicable law.

Sellers are responsible for reviewing and deciding refund and replacement requests in good faith and in line with this Policy, their listings, and applicable law. Sellers may offer more generous terms, which will be shown on their listings.

Refunds, replacements, and chargebacks are the seller’s financial responsibility. If Yeoman issues a refund on a seller’s behalf, the amount will be deducted from the seller’s Earnings or otherwise recovered as described in the Terms of Service.

Whether Yeoman’s commission is returned on a refunded order is governed by the seller’s order form or seller agreement. Payment processing fees generally are not returned.

Chargeback amounts and related fees are handled as described in the Terms of Service and the Stripe Connected Account Agreement.

This Policy also applies to business buyers. Sellers may agree to different terms with business customers (for example, in a written supply agreement), which will control where they apply.

This Policy does not limit any rights you may have under applicable consumer protection laws or any warranty a seller provides.

We may update this Policy from time to time. The version in effect when you place an order applies to that order. We will post updates with a new “Last updated” date.

Customer support: help@yeoman.ai

Legal notices: legal@yeoman.ai

Privacy requests: privacy@yeoman.ai

Yeo Foods, Inc. d/b/a Yeoman

135 W 10th St, New York, NY 10014